作者：陈树庆  
编辑：冯仍 校对：冯仍 翻译：周敏  

 早在两千多年前，《史记·李斯列传》与《史记·秦始皇本纪》就记载了“以吏为师”的典故，讲的是以政府工作人员为主体的政府工作，无论是社会道德，还是执行国家的法令，应做全社会的表率，其中最基本的，就是“无信不立”！按照现在的说法，政府要有公信力，尤其在处理老百姓的各种日常事务中，应确保民众对政府信赖利益的保障原则。

 社会养老保险作为社会保障体系的核心组成部分，不仅关系到亿万民众的切身利益，更直接关联着政府在公众心中的信誉与权威。政府作为社会养老保险制度的设计者、推行者和最终责任承担者，其政策的连续性、执行的透明度以及承诺的兑现程度，都深刻影响着民众对制度的信任度，进而构成政府公信力的重要基石。

 当政府能够通过完善的制度设计确保养老保险基金的稳健运行，通过公平的待遇调整机制保障参保人员的合理权益，通过畅通的信息渠道让公众清晰了解政策内容与资金流向时，民众便会对政府的治理能力和责任担当产生积极认知，这种认知转化为对政府的信任，促使社会形成可靠的预期和良好的秩序。反之，若养老保险政策朝令夕改、执行过程中官吏们凭借“根据相关政策”的一句笼统托词，可以言而无信、约而不守，或基金管理存在漏洞导致支付能力受质疑，公众对政府的信任便会受到冲击，引发对公共政策的普遍疑虑，小到民众的生活，大到社会的稳定与发展就失去指望，所谓的礼崩乐坏、法制颓废和无可救药了，往往从此得以萌生与蔓延。

 因此，社会养老保险制度的有效运行与政府公信力的建设之间存在着密不可分的正向互动关系，前者的完善是后者提升的重要途径，而后者的坚实则为前者的可持续发展提供了根本保障。本文作者陈树庆，就自己在办理社会养老保险时所遭遇的情况进行维权，不妨就政府公信力这个问题，首先撕开一层面纱：

《政府信息公开申请书》

杭州市拱墅区人力资源和社会保障局：

 申请人陈树庆，男，浙江省杭州市人，现住杭州市拱墅区大关苑东五苑6幢5单元202室，身份证号330106196509260073，联系电话15958160478。

 至2025年12月17日，申请人陈树庆已达法定退休年龄60周岁+3个月，实际已缴社会保险统筹24年4个月，超过了15年的最低缴费年限。2025年12月17日上午9时许，申请人到贵局（拱墅区人社局）设在拱墅区政务服务中心的办公场所办理退休手续，办事人员以陈树庆曾经因遭2007年“煽动颠覆国家政权罪”判刑4年和2016年“颠覆国家政权罪”判刑10年6个月为由，社保缴费年限扣除两项刑期累加，剩余缴费年限只有九年多，不足最低缴费年限15年的规定，拒不办理申请人的退休资格，只是一味要求申请人对服刑期间已交的社会保险先行退费。

（图为拱墅区政府信息公开申请表）

由此，申请人产生两项疑惑并提出相应的两项政府信息公开事项：

一、20多年来，申请人、申请人家属、申请人工作或社保挂靠的单位替申请人缴纳社会保险，从未遇到服刑期间不能缴费的明确告知，甚至2025年3月10日申请人最后一次刑满释放后，到贵局设在拱墅区香积寺东路58号的政务服务中心几次补缴中间断交的最近几年（这其中就包括部分刑期内的期间）社保费用也都顺利完成。贵局在收取保险缴费的时候好好的，现在要贵局履行保险责任的时候，突然变卦，以所谓“相关政策”为托词，拒不履行贵局应负的社会保险责任，让申请人对政府信赖利益的保护原则顿生疑惑。为此，申请人提出的第一项要求政府信息公开事项是：服刑期间已经缴纳社保的期限无效并退回缴费的具体法律（包括政策）依据，包括法律（政策）的具体名称，第几条第几款。当然，答复函中对这些法律（政策）的内容予以清晰载明，则更好。

 二、贵局在政务服务中心的工作人员让申请人先退费，口头答应退费后才能续办申请人退休资格和待遇的其他审定工作，申请人认为，退完刑期内的已缴费社保费用，剩余期限已远远不足办理退休的最低缴费年限15年的规定，届时申请人不仅现在办不了退休，连接下来的现实经济负担和最终养老社会保险结果也是无从确信和依托。为此，申请人提出的第二项要求政府信息公开事项是：1、具体退费流程，根据缴费人不同而确定的不同缴费时段，各时段具体退费数额（或退费内容与计算标准）；2、退费完毕后的详细善后流程与结果预判，同时注明所依据的法律（政策）的条款及内容则更好。

 本《政府信息公开申请书》恳请贵局以书面的形式具体明确答复，请求不要再派员含糊其辞的“根据相关政策”及可以不认账、不负责任的任何口头“咨询”或“建议”。 

 申请人：陈树庆 

申请日期： 2025年12月 21 日

 注：本《政府信息公开申请书》已于2025年12月21日寄发拱墅区人力资源和社会保障局。 

 

Chen Shuqing: Social Pension Insurance and the Credibility of the Government

Author: Chen Shuqing
Editor: Feng Reng Proofreader: Feng Reng Translator: Zhou Min

As early as over two thousand years ago, the Records of the Grand Historian: Biographies of Li Si and the Records of the Grand Historian: Annals of Qin Shi Huang recorded the allusion of “taking officials as teachers” (yi li wei shi). It speaks of government work, with government personnel as the main body, being a role model for the whole society, whether in social morality or in the execution of national laws and decrees. Among these, the most fundamental is: “Without credibility, one cannot stand” (wu xin bu li)! According to modern parlance, the government must have credibility; especially in handling various daily affairs of the common people, it should ensure the principle of protecting the public’s reliance interests in the government.

Social pension insurance, as a core component of the social security system, not only concerns the vital interests of hundreds of millions of people but is also directly linked to the reputation and authority of the government in the hearts of the public. As the designer, promoter, and ultimate bearer of responsibility for the social pension insurance system, the government’s policy continuity, transparency of execution, and the extent to which promises are fulfilled all profoundly affect the public’s level of trust in the system, which in turn constitutes an important cornerstone of government credibility.

When the government can ensure the stable operation of the pension insurance fund through perfect institutional design, protect the reasonable rights and interests of participants through fair benefit adjustment mechanisms, and allow the public to clearly understand policy content and fund flows through open information channels, the people will develop a positive perception of the government’s governance capacity and sense of responsibility. This perception translates into trust in the government, prompting society to form reliable expectations and a good order. Conversely, if pension insurance policies change unpredictably, if officials rely on the vague pretext of “according to relevant policies” during the execution process to be untrustworthy or fail to keep agreements, or if loopholes in fund management cause the ability to pay to be questioned, public trust in the government will be impacted. This triggers general suspicion toward public policies; ranging from the lives of individuals to the stability and development of society, hope is lost. What is called the collapse of rites and music, the decadence of the legal system, and hopelessness often germinates and spreads from this.

Therefore, there is an inseparable positive interactive relationship between the effective operation of the social pension insurance system and the construction of government credibility. The perfection of the former is an important way to enhance the latter, while the firmness of the latter provides the fundamental guarantee for the sustainable development of the former. The author of this article, Chen Shuqing, is defending his rights regarding the situation he encountered when handling his social pension insurance. One might as well tear open a layer of the veil regarding this issue of government credibility:

Application for Disclosure of Government Information

To: Hangzhou Gongshu District Human Resources and Social Security Bureau

Applicant: Chen Shuqing, Male, native of Hangzhou, Zhejiang Province. Current residence: Room 202, Unit 5, Building 6, Daguan Yuan East Fifth Park, Gongshu District, Hangzhou. ID Number: 330106196509260073. Contact Number: 15958160478.

By December 17, 2025, the applicant, Chen Shuqing, had reached the statutory retirement age of 60 years + 3 months, and had actually paid into the social insurance pool for 24 years and 4 months, exceeding the minimum payment period of 15 years. At approximately 9:00 AM on December 17, 2025, the applicant went to your bureau’s (Gongshu District HRSSB) office located in the Gongshu District Government Service Center to handle retirement procedures. The staff member, on the grounds that Chen Shuqing had been sentenced to 4 years for the “crime of inciting subversion of state power” in 2007 and 10 years and 6 months for the “crime of subverting state power” in 2016, deducted the social security payment years cumulative to the two prison terms. The remaining payment years were only nine-plus years, failing to meet the minimum payment period requirement of 15 years. They refused to process the applicant’s retirement eligibility and merely kept demanding that the applicant first refund the social insurance already paid during the period of imprisonment.

(Image: Gongshu District Government Information Disclosure Application Form)

From this, the applicant has two doubts and proposes two corresponding items for government information disclosure:

I. For over 20 years, the applicant, the applicant’s family, and the units where the applicant worked or where his social security was affiliated paid social insurance for the applicant. Never did they encounter a clear notification that payments could not be made during imprisonment. Even after the applicant was released from his last prison term on March 10, 2025, he went several times to your bureau’s government service center located at No. 58 Xiangjisi East Road, Gongshu District, to make up payments for the disconnected social security fees of the past few years (which included portions of the time during the prison term), and all were completed successfully. Your bureau was fine when collecting the insurance payments, but now when it is time for your bureau to fulfill the insurance responsibilities, you suddenly change face, using so-called “relevant policies” as a pretext to refuse to fulfill the social insurance responsibilities that your bureau should bear. This makes the applicant suddenly doubt the principle of protecting the public’s reliance interests in the government. To this end, the first item the applicant requests for government information disclosure is: The specific legal (including policy) basis for the invalidity and refund of social security payments already made during the period of imprisonment, including the specific name of the law (policy) and the specific article and clause. Of course, it would be even better if the reply letter clearly states the content of these laws (policies).

II. The staff at your bureau’s government service center asked the applicant to refund the fees first, orally promising that other verification work for the applicant’s retirement eligibility and benefits could only continue after the refund. The applicant believes that after refunding the social security fees paid during the prison term, the remaining period will be far less than the 15-year minimum payment period required for retirement. At that time, the applicant will not only be unable to retire now, but will also have no certainty or reliance regarding the subsequent actual economic burden and the final social pension insurance outcome. To this end, the second item the applicant requests for government information disclosure is: 1. The specific refund process, the different payment periods determined based on different payers, and the specific refund amounts (or refund content and calculation standards) for each period; 2. The detailed follow-up process and result prediction after the refund is completed, with the clauses and content of the relied-upon laws (policies) noted.

This “Application for Disclosure of Government Information” sincerely requests your bureau to respond specifically and clearly in writing. Please do not again send personnel to use vague phrases like “according to relevant policies” or any oral “consultation” or “suggestion” that can be disavowed or be irresponsible.

Applicant: Chen Shuqing Date of Application: December 21, 2025

Note: This “Application for Disclosure of Government Information” was sent to the Gongshu District Human Resources and Social Security Bureau on December 21, 2025.